Introduction

Go Active ("we", "us", "our") operates the Go Active mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and services.

1. Information We Collect

Personal Information: Name, email, phone number, date of birth, gender.
Account Information: Username, password (hashed), profile details.
Booking Information: Class bookings, attendance records, payment receipts.
Device & Usage Data: IP address, device model, OS version, analytics and logs.
Payment Information: Payment processor tokens or transaction IDs. We do not store raw card numbers.

2. How We Use Your Information

We use collected information to:

Create and manage your account
Process bookings and payments
Send confirmations, reminders, and support responses
Improve our services and app experience
Prevent fraud and ensure security

3. Sharing and Disclosure

We may share information with:

Payment processors and financial institutions to complete transactions
Third-party service providers (email/SMS providers, analytics platforms)
Authorities when required by law

4. Data Security

We implement reasonable administrative and technical safeguards. However, no transmission over the internet is 100% secure.

5. Data Retention

We retain information for as long as needed to provide services and to comply with legal obligations.

6. Your Rights

You may request access, correction, or deletion of your personal data. You may also opt out of marketing communications.

7. Children

Our services are not intended for children under 13. We do not knowingly collect data from children under 13.

8. Changes to This Policy

We may update this Privacy Policy. We will notify users by posting the revised policy and updating the "Last updated" date.

9. Contact

If you have questions about this Privacy Policy, contact us at info@gopilatesqatar.com.